Open Positions

Bilingual Banking CSR

Position Summary:

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The Bilingual Banking CSR will provide support to internal and external customers by being an expert in banking services. Assist bankers with product maintenance and wire services. Address customer complaints and resolve problems. Handle initial intake of reports of fraud. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.

Essential Functions:

• Serve as primary customer contact and problem resolution, including the following:
  • Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone, in person, email or chat sessions.
  • Access computerized financial information to answer general questions as well as those related to specific accounts
  • Provide customer support for online banking, including password resets and troubleshooting
• Perform Requested account maintenance, including:
  • Order debit and ATM cards, raise limits, etc. upon customer request
  • Complete stop payment requests
  • Complete address changes and other profile maintenance
• Assist customers with funds transfers, including:
  • Process incoming and outgoing wires
  • Assist with and troubleshoot internal transfers and Zelle transactions
  • Support bankers with international checks and foreign currency
• Provide internal transaction support, such as
  • Balance several different accounts daily
  • Process returned checks
  • Research and correct non-posted items
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Comply with and have knowledge of federal, state and company policies, procedures, and regulations.
• All other duties as assigned

Knowledge & Experience:

• Excellent Customer Service skills
• 10 key pad – operating 10 key on adding machine, computer keyboard, calculator
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Teamwork –Our project lists often require that people work together to accomplish a common goal
• Experience using Excel and Word software
• Banking Experience preferred/not required

Education/Training:

High School Diploma (or GED or High School Equivalence Certificate) and 2 years of banking and/or customer service experience

Status/Standard Schedule:

Hourly – Fulltime position working Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Retail Banking Supervisor – Omaha - Arbor

Position Summary:

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

Five Points Bank in Omaha is seeking a Retail Banking Supervisor. Candidate responsibilities will include promoting and implementation of Treasury Services with Cash Management and Remote Deposit Merchant Capture Products with customers. Assisting customers with opening accounts and/or any changes to their existing accounts. Promote market to potential customers. Being a strong team leader in supervising staff, scheduling, balancing, and maintaining branch access and security.

Essential Functions:

• Treasury Services and Cash Management and products
  • Present information and explain available Cash Management and Remote Deposit Merchant Capture products and service to prospective business customers
  • Set up customer with Remote Deposit at their place of business
  • Educate customers on how to use the products
  • Provide customer service to business customers following the implementation/set up
• Opening New Accounts and products
  • Opening Checking, Savings, CD’s, IRA’s and HSA’s
  • Order Debit Cards, Checks, Endorsement Stamps, Foreign Currency
  • Process account changes, close accounts investigate unauthorized transactions
  • Process the renting, accessing and closing of safe deposit boxes
  • Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc.
  • Observe suspicious behavior and report any such activity
  • Maintain adequate office supplies at the facility
  • Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person
• Managing Staff and Processes
  • Cultivate a strong team culture
  • Branch access and security
  • Prepare certified checks, cashier’s checks and gift cards as requested
  • Facilitates buys and sells to the vault and/or supervisors lead teller in these transactions
  • Oversee balancing of all coin and currency to include vault and coin machines
  • Buys and Sells of Gift cards and maintain inventory controls
  • Prepares and processes coin and currency with the Federal reserve
  • Scan Deposits and payment transactions
  • Verification of buys and sells to tellers
  • Daily balancing of all monetary instruments
  • Maintain proper teller and vault cash levels including ordering coin and currency
  • Audit teller drawers
  • Scheduling for adequate coverage of facilities at all time
  • Facilitates training of new retail banking staff
  • Facilitate meetings to disseminate retail banking training information
  • Keep staff informed of pertinent changes in operational policy and procedures
  • Enforce policies and procedures
  • Verify and approve time sheets for hourly staff
  • Prepare teller performance appraisals and disciplinary notices as required
  • Overall functionality of the branch
  • All other duties as assigned

Knowledge & Experience:

• Strong customer service skills with the ability to sell and cross-sell new products and services
• Management and Organizational Skills
• Banking experience with extensive training in the banking industry, rules and regulations
• Ability to work and solve client problems with minimal direct supervision
• Experience using Excel, Word and Outlook software and other administrative skills
• Time Management and ability to multi-task projects and customers
• Strong attention to detail and accuracy

Education/Training:

• Bachelor’s Degree preferred or equivalence work experience
• 3+ years of Retail Banking Experience which includes cash management, opening accounts, customer service and cash handling
• Extensive training in the banking industry, rules and regulations
• 3+ years of Management experience

Status/Standard Schedule:

Salary position Monday through Friday between the hours of 7:30 am – 6:15 pm, Saturday rotation and available for on call status when needed.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Teller/Personal Banker – Omaha

Position Summary:

Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

Five Points Bank is seeking a Teller/Personal Banker to be part of the Omaha team. The candidate will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.

Job Duties:

• Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s)
• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares certified checks, cashier’s checks, and gift cards as requested
• Explains bank services and charges to customers
• Process ATM deposits
• Observes suspicious behavior and report any such activity
• Assists customers in opening accounts and general customer service
• Balance coin machine, vault balancing including cash sales and money ordering
• Scanning deposits and payment transactions
• Process the renting, accessing and closing of safe deposit boxes
• Daily balancing of all monetary instruments
• Assist in balancing of the ATM
• Greet and refer customers to appropriate bank personnel to meet their financial needs
• All other duties as assigned

Qualifications:

• Excellent Customer Service skills
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education and Experience:

• High School Diploma (GED or High School Equivalence Certificate) with previous banking experience of 2 years.
• Cash handling: 2 years (Required)
• Customer service: 2 years (Required)
• Banking: 2 years (Required)

Status/Standard Schedule:

Hourly part time position working 15 - 20+/- hours per week with varying hours Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please send your resume to humanresources@­5pointsbank.com or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Teller – Hastings

Position Summary:

Five Points Bank of Hastings is seeking team members to continue making us the better bank – we are committed to the success of our team and of our customers. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The teller will provide excellent customer service while efficiently and accurately processing transactions, handling currency, accepting payments, verifying funds and explaining bank products while working in a team environment.

Job Duties:

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash and checks against computer records at beginning and ending of shift
• Prepares money orders, cashier’s checks, and gift cards as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Assists customers in opening accounts and general customer service
• Scan and process deposits and payment transactions
• Process the renting, accessing and closing of safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs.
• All other duties as assigned

Qualifications:

• Excellent Customer Service skills
• Prior banking experience is preferred.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education and Experience:

Working toward a High School Diploma (GED or High School Equivalence Certificate). Must have cash handling and customer service experience.

Status/Standard Schedule:

Hourly full time position working hours per week with varying hours Monday through Friday and rotating Saturdays.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please send your resume to humanresources@­5pointsbank.com or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Senior Teller/Personal Banker – Kearney

Position Summary:

Join the Five Points Bank crew at our newly built Central location. We are seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

Five Points Bank in Kearney is seeking a Senior Teller/Personal Banker. The candidate will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.

Job Duties

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s)
• Enters transactions into computer and issues customer receipts
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares certified checks, cashier’s checks, and gift cards as requested
• Explains bank services and charges to customers
• Process ATM deposits
• Observes suspicious behavior and report any such activity
• Assists customers in opening accounts and general customer service
• Balance coin machine, vault balancing including cash sales and money ordering
• Scanning deposits and payment transactions
• Daily balancing of all monetary instruments
• Assist in balancing of the ATM
• Greet and refer customers to appropriate bank personnel to meet their financial needs.
• All other duties as assigned

Qualifications:

• New Account/Banking experience preferred
• Excellent Customer Service skills
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education and Experience:

High School Diploma (GED or High School Equivalence Certificate) with previous banking experience preferred.

Status/Standard Schedule:

Hourly full-time position with varying hours Monday through Friday 8:00 a.m. – 6:00 p.m. and Saturday rotation.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Full/Part Time Tellers – Kearney

Position Summary:

Join the crew of the newly remodeled Five Points Bank location in Kearney. We are seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

Five Points Bank in Kearney is seeking Full and Part Time Tellers. The candidate will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.

Job Duties

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts.
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares certified checks, cashier’s checks, and gift cards as requested
• Explains bank services and charges to customers
• Process ATM deposits
• Observes suspicious behavior and report any such activity
• Scanning deposits and payment transactions
• Daily balancing of all monetary instruments
• Assist in balancing of the ATM
• Greet and refer customers to appropriate bank personnel to meet their financial needs.
• All other duties as assigned

Qualifications:

• Banking experience preferred
• Excellent Customer Service skills
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills – The ability to communicate effectively
• Mathematics – using mathematics to solve problems
• Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
• Time Management – managing one’s own time and the time of others within the group
• Administrative skills – basic computer skills including 10 key experience

Education and Experience:

High School Diploma (GED or High School Equivalence Certificate) with previous banking experience preferred.

Status/Standard Schedule:

Hourly positions with varying hours Monday through Friday 8:00 a.m. – 6:00 p.m. and Saturday rotation.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now

Trust Department Administrative Assistant – Grand Island

Position Summary:

Five Points Bank in Grand Island, Nebraska is seeking a team member to continue making us the better bank – we are committed to the success of our team and of our customers. Please see the career opportunity below and how you can be part of the Five Points Bank Team.

The Trust Department is looking to add an energetic individual that has strong organizational skills. Primary duties include greeting and assisting building customers, answering phones, filing and file management, customer statement production, committee meeting packet preparation, new account setup, and ordering building supplies. This individual would also be backup to trust operations daily processing. Additional responsibilities include typing correspondence and providing support to office staff. This position is detailed and requires a high level of accuracy.

Job Duties:

• Proficient with Microsoft Word, Excel, Outlook, PDF and Internet navigation
• Strong Accounting skill preferred
• General office skills; telephone, calculator, copy machine, fax, scanner, printer, etc.
• Strong organizational skills and attention to detail and accuracy are essential
• Time Management and Prioritization skills
• Effective communication skills; written and verbal
• Type 30 wpm
• Team player a must

Education and Experience:

• High School Diploma (GED or High School Equivalence Certificate) required.
• Accounting experience and general trust knowledge preferred.

Status/Standard Schedule:

Hourly full time position Monday through Friday 8:00 a.m. – 5:00 p.m.

Five Points Bank is EEOC/AAP – Member FDIC

If interested, please send your resume to humanresources@­5pointsbank.com or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx

Apply Now