Position Summary:
Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
The Bilingual Banking CSR will provide support to internal and external customers by being an expert in banking services. Assist bankers with product maintenance and wire services. Address customer complaints and resolve problems. Handle initial intake of reports of fraud. Work in a fast paced, rotational environment with team members to complete daily operational duties, and meet the goals set by the department and financial institution.
Essential Functions:
- Serve as primary customer contact and problem resolution, including the following:
- Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone, in person, email or chat sessions.
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Provide customer support for online banking, including password resets and troubleshooting
- Perform Requested account maintenance, including:
- Order debit and ATM cards, raise limits, etc. upon customer request
- Complete stop payment requests
- Complete address changes and other profile maintenance
- Assist customers with funds transfers, including:
- Process incoming and outgoing wires
- Assist with and troubleshoot internal transfers and Zelle transactions
- Support bankers with international checks and foreign currency
- Provide internal transaction support, such as
- Balance several different accounts daily
- Process returned checks
- Research and correct non-posted items
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Comply with and have knowledge of federal, state and company policies, procedures, and regul class="ArrowRight"ations.
- All other duties as assigned
Knowledge & Experience:
- Excellent Customer Service skills
- 10 key pad – operating 10 key on adding machine, computer keyboard, calcul class="ArrowRight"ator
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Teamwork –Our project lists often require that people work together to accomplish a common goal
- Experience using Excel and Word software
- Banking Experience preferred/not required
Education/Training:
High School Diploma (or GED or High School Equivalence Certificate) and 2 years of banking and/or customer service experience
Status/Standard Schedule
Hourly – Fulltime position working Monday through Friday and rotating Saturdays.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE.
Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
The teller/new accounts representative will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.
Essential Functions:
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
- Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
- Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s)
- Enters transactions into computer and issues customer receipts
- Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepares certified checks, cashier’s checks, gift cards and travelers’ checks as requested
- Explains bank services and charges to customers
- Process ATM deposits
- Observes suspicious behavior and report any such activity
- Assists customers in opening accounts and general customer service
- Balance coin machine, vault balancing including cash sales and money ordering
- Scanning deposits and payment transactions
- Process the renting, accessing and closing of safe deposit boxes
- Daily balancing of all monetary instruments
- Assist in balancing of the ATM
- Greet and refer customers to appropriate bank personnel to meet their financial needs.
- All other duties as assigned
Position Requirements:
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Knowledge & Experience:
High School Diploma (GED or High School Equivalence Certificate). Must have cash handling and customer service experience. Banking experience preferred.
Personal Attributes:
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Self-motivated and directed
- Keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
Work Environment:
Work environment is generally indoors, but may require travel to other facilities, events and functions outside the normal office environment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Status/Standard Schedule:
Hourly part time position with varying hours Monday through Friday and rotating Saturday.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
Five Points Bank is seeking a Teller/Personal Banker to be part of the Omaha team. The candidate will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.
Job Duties:
- Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s)
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
- Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
- Enters transactions into computer and issues customer receipts
- Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepares certified checks, cashier’s checks, and gift cards as requested
- Explains bank services and charges to customers
- Process ATM deposits
- Observes suspicious behavior and report any such activity
- Assists customers in opening accounts and general customer service
- Balance coin machine, vault balancing including cash sales and money ordering
- Scanning deposits and payment transactions
- Process the renting, accessing and closing of safe deposit boxes
- Daily balancing of all monetary instruments
- Assist in balancing of the ATM
- Greet and refer customers to appropriate bank personnel to meet their financial needs
- All other duties as assigned
Qualifications:
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Education and Experience:
- High School Diploma (GED or High School Equivalence Certificate) with previous banking experience of 2 years.
- Cash handling: 2 years (Required)
- Customer service: 2 years (Required)
- Banking: 2 years (Required)
Status/Standard Schedule:
Hourly part time position working 15 - 20+/- hours per week with varying hours Monday through Friday and rotating Saturdays.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please send your resume to our HR Team or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and of our customers. Five Points is the 10th largest bank chartered in Nebraska with over 2 billion in assets. We are a growing financial institution and continue to grow. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
The primary responsibility of the Trust Officer position will be to execute the daily operations of the Trust Department. Tasked with implementing and administering all policies and procedures within Trust Department. Assist with the development of sales strategies to attract new trust clients and expand existing trust relationships. Engage with Bank Trust clients and administer trusts in accordance with trust directives. Participate as a member of the Trust Committee
Essential Functions:
- Daily follow up with trust customers via phone or in person
- Monitor account activity and portfolio mix to ensure the client’s established investment guidelines are consistently met
- Develop sales strategies and relationships to attract new trust clients and expand existing trust relationships
- Process buy and sells of investments
- Educate and advise new trust accounts on their options
- Review and advise on changes for new trust agreements for clients
- Member of Trust Committee
- Attend monthly Trust Investment Committee and Asset Review Committee meetings
- Inspect property held by a trust
- Prepare for and attend court proceedings
- Coordinate transactions and/or negotiations between trust customers and beneficiaries
- Provide oversight and guidance to trust staff
- Oversee internal controls for FDCIA in the Trust department
- All other duties as assigned
Supervisory Responsibility:
Yes – Trust Officer, Trust Operations, and Trust Administrative Assistant
Knowledge & Experience:
- Trust employee benefits experience preferred
- Demonstrated sales skills
- Excellent management skills
- Three years of experience within the financial services industry required
Education/Training:
- Bachelor’s degree in business or law preferred
- Three plus years working in Personal Trusts preferred but not required
Personal Attributes:
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Self-motivated and directed
- Keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
Status/Standard Schedule:
Salary position. Schedule 40+ hours/week Monday through Friday and any additional hours needed for department needs.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and of our customers. Five Points is the 10th largest bank chartered in Nebraska with over 2 billion in assets. We are a growing financial institution and continue to grow. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
The primary responsibility of the Trust Officer position will be to execute the daily operations of the Trust Department. Tasked with implementing and administering all policies and procedures within Trust Department. Assist with the development of sales strategies to attract new trust clients and expand existing trust relationships. Engage with Bank Trust clients and administer trusts in accordance with trust directives. Participate as a member of the Trust Committee.
Essential Functions:
- Daily follow up with trust customers via phone or in person
- Monitor account activity and portfolio mix to ensure the client’s established investment guidelines are consistently met
- Develop sales strategies and relationships to attract new trust clients and expand existing trust relationships
- Process buy and sells of investments
- Educate and advise new trust accounts on their options
- Review and advise on changes for new trust agreements for clients
- Member of Trust Committee
- Attend monthly Trust Investment Committee and Asset Review Committee meetings
- Inspect property held by a trust
- Prepare for and attend court proceedings
- Coordinate transactions and/or negotiations between trust customers and beneficiaries
- Provide oversight and guidance to trust staff
- Oversee internal controls for FDCIA in the Trust department
- All other duties as assigned
Supervisory Responsibility:
Yes – Trust Officer, Trust Operations, and Trust Administrative Assistant
Knowledge & Experience:
- Trust employee benefits experience preferred
- Demonstrated sales skills
- Excellent management skills
- Three years of experience within the financial services industry required
Education/Training:
- Bachelor’s degree in business or law preferred
- Three plus years working in Personal Trusts preferred but not required
Personal Attributes:
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Self-motivated and directed
- Keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
Status/Standard Schedule:
Salary position. Schedule 40+ hours/week Monday through Friday and any additional hours needed for department needs.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
Join the Five Points Bank crew at our newly built Central location. We are seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
Five Points Bank in Kearney is seeking a Senior Teller/Personal Banker. The candidate will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.
Job Duties
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
- Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
- Open New Accounts (Checking, Savings, CD’s, IRA’s, HSA’s)
- Enters transactions into computer and issues customer receipts
- Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepares certified checks, cashier’s checks, and gift cards as requested
- Explains bank services and charges to customers
- Process ATM deposits
- Observes suspicious behavior and report any such activity
- Assists customers in opening accounts and general customer service
- Balance coin machine, vault balancing including cash sales and money ordering
- Scanning deposits and payment transactions
- Daily balancing of all monetary instruments
- Assist in balancing of the ATM
- Greet and refer customers to appropriate bank personnel to meet their financial needs.
- All other duties as assigned
Qualifications:
- New Account/Banking experience preferred
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Education and Experience:
High School Diploma (GED or High School Equivalence Certificate) with previous banking experience preferred.
Status/Standard Schedule:
Hourly full-time position with varying hours Monday through Friday 8:00 a.m. – 6:00 p.m. and Saturday rotation.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
Join the crew of the newly remodeled Five Points Bank location in Kearney. We are seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
Five Points Bank in Kearney is seeking Full and Part Time Tellers. The candidate will process deposits and pay out funds in accordance with bank procedures, assist customers with opening accounts, record all transactions accurately and balance each day’s operations while providing excellent customer service.
Job Duties
- Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
- Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
- Enters transactions into computer and issues customer receipts.
- Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
- Prepares certified checks, cashier’s checks, and gift cards as requested
- Explains bank services and charges to customers
- Process ATM deposits
- Observes suspicious behavior and report any such activity
- Scanning deposits and payment transactions
- Daily balancing of all monetary instruments
- Assist in balancing of the ATM
- Greet and refer customers to appropriate bank personnel to meet their financial needs.
- All other duties as assigned
Qualifications:
- Banking experience preferred
- Excellent Customer Service skills
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Communication Skills – The ability to communicate effectively
- Mathematics – using mathematics to solve problems
- Problem Solving Skills – The ability to find resolution to problems in an efficient, practical manner
- Time Management – managing one’s own time and the time of others within the group
- Administrative skills – basic computer skills including 10 key experience
Education and Experience:
High School Diploma (GED or High School Equivalence Certificate) with previous banking experience preferred.
Status/Standard Schedule:
Hourly positions with varying hours Monday through Friday 8:00 a.m. – 6:00 p.m. and Saturday rotation.
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE. Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now
Position Summary:
Five Points Bank in Grand Island, Nebraska is seeking a team member to continue making us the better bank – we are committed to the success of our team and of our customers. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
The Trust Department is looking to add an energetic individual that has strong organizational skills. Primary duties include greeting and assisting building customers, answering phones, filing and file management, customer statement production, committee meeting packet preparation, new account setup, and ordering building supplies. This individual would also be backup to trust operations daily processing. Additional responsibilities include typing correspondence and providing support to office staff. This position is detailed and requires a high level of accuracy.
Job Duties:
- Proficient with Microsoft Word, Excel, Outlook, PDF and Internet navigation
- Strong Accounting skill preferred
- General office skills; telephone, calculator, copy machine, fax, scanner, printer, etc.
- Strong organizational skills and attention to detail and accuracy are essential
- Time Management and Prioritization skills
- Effective communication skills; written and verbal
- Type 30 wpm
- Team player a must
Education and Experience:
- High School Diploma (GED or High School Equivalence Certificate) required.
- Accounting experience and general trust knowledge preferred.
Status/Standard Schedule:
Full Time hourly position Monday thru Friday (8 am -5 pm).
Five Points Bank is EEOC/AAP – Member FDIC
If interested, please send your resume to our HR Team or submit application/resume to Five Points Bank, Human Resource Department; P.O. Box 1507 Grand Island, NE 68802. FPB is an EOE.
Applications are available online at http://www.5pointsbank.com/careers.aspx
Apply Now